Not too long ago, we shared some tips on how short term vacation letting owners can deal with problem guests. This article offered some insight into how to deal with potential issues that may arise. But how do you spot potentially difficult guests in the first place?
Like any business in the broader hospitality sector, vacation rental can be a minefield when it comes to guest relations. While the majority of your guests will more than likely be lovely to deal with throughout their stay, you can expect to encounter a number of difficult guests at some point along the way. From late arrivals to those who never want to leave, those with huge expectations that are impossible to meet, those who are rude and aggressive, and even the guests who are doing their best to get as many freebies as possible, we have rounded up some of the most common types of problem short term vacation letting guests that you may encounter at some stage.
Spotting a Difficult Short Term Vacation Letting Guest
Before we continue, it is important to note that even the most dreadful of guests should always be treated with full respect – no matter how hard it may be for you and your team. One of the many, many reasons to work with a dedicated short term rental manager is that it gives you the benefit of highly trained bookings staff as well as managers and guest concierge. You will therefore never have to handle an awkward situation. Instead, your rental manager will handle everything on your behalf.
With that said, what sort of problem guests are most likely to be encountered by you or your short term vacation letting management team? Let's take a look…
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With the right short term rental manager, most of these guests will be handled professionally and respectfully. To learn more about working with a vacation rental manager, simply contact the Totalstay team today. We will assist with any questions you may have on short term vacation letting management, and help you get started.
